How to Report and Resolve Maintenance Issues

At Thornley Groves, we want to make sure that getting any repair issues sorted is as easy and hassle-free as possible. Whether it’s a minor fix or an urgent emergency, we've got you covered. There are a few simple ways to report a problem and we’ll take care of the rest.

1. 24-Hour Maintenance Reporting
You can report any non-urgent repairs at any time of day through the link on our website. It’s available 24/7, so even if you notice something late at night or on the weekend, you can still submit your repair request. Just follow the instructions, tell us what's wrong and we’ll get the right person out to fix it as soon as we can. 

2. Emergencies
If something happens that needs urgent attention -like a water leak, electrical fault or anything that could be dangerous - you can use our emergency contact option through the same online reporting system. This ensures that critical issues are dealt with immediately to keep you and your home safe.

3. Propertycloud
For regular repairs, you can also use Propertycloud, our online tenant portal. It’s easy to log in, report any issues and even track the status of your repair, so you’ll always know what’s happening. 

We’re here to keep your home comfortable and safe, so don’t hesitate to report any problems.